Q. I still haven’t received my refund?

We do our best to process returns and refunds as quickly as we can. Please allow up to 4 weeks from receipt of your return for us to complete our inspection process. Once your returned product has been inspected and refund approved, a credit will be applied to your original method of payment within 10 business days. Refunds may take up to two billing cycles to appear on your billing statement. 

If you purchased a Nama product with Affirm, according to Affirm once Nama processes your refund, the refund amount will show up in your account within 3–45 business days, and your balance will be updated. Please reference Affirm’s help center regarding timing of refund through their system.