Q: I paid for expedited shipping but my order hasn't shipped

Please note that expedited shipping fees do not expedite processing time. 

Shipping speeds reflect how long it will take the courier to deliver your package once they have picked it up from the fulfillment center

All J2 orders currently have a processing time of 1-2 business days. 

Replacement parts and Vitality 5800 have a processing time of 1-2 business days. 

You can login to your account to check the status of your order or track your order if it has already shipped