To view our extensive video library, click here. Still need help? Contact us.
Q. My tracking says my package was delivered, but I haven't received it
In our experience with missing packages, most have turned up within a few days.
Holiday rushes, inclement weather, and other factors can all cause delivery delays
To save time couriers will sometimes scan packages as delivered once they are loaded on the delivery truck. Please allow them a couple extra days to deliver it to your door
Please also check with your neighbors and front office to see if the courier might have accidentally delivered it to the wrong address.
If you don't receive your juicer within a week please contact us with your order number, correct shipping address and proof of missing package (security footage, message from the front office, etc.), so we can file a claim and work to get you your juicer ASAP!