Policies

Last Updated: October 17, 2024

Your purchase and use of our Products will be governed by the following terms and conditions:

Product Descriptions. We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate, complete, reliable, current or error-free. We have made every effort to display as accurately as possible the colors and images of our Products that appear on our Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit or debit card account in the amount of the charge. We apologize for any inconvenience this may cause you. Certain Products may be available exclusively online through our Website. These Products may have limited quantities and are subject to return or exchange only according to our Return Policy available at namawell.com/pages/return-policy.

Product Pricing. The price for Products available for purchase through the Websites will be displayed to you on the Websites in US dollars. The prices displayed include all fees and taxes, except for applicable state taxes and fees which are displayed at checkout.

Order Acceptance. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right to refuse any order you place with us or to cancel an order for any reason. Verification of information may be required prior to the acceptance of an order. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse to sell our Products to any person located in any geographic region or jurisdiction. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. All descriptions of Products, Product pricing and availability of Products on the Website are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product made on the Website is void where prohibited.

Cancellation Policy. Orders may be cancelled at anytime prior to the order being shipped/packaged for shipping.

Shipping Policy. We use reliable third-party carriers to deliver the Product to you. You are responsible for the cost of all shipping. We are not liable for any damages (including, without limitation, any incidental or consequential damages) arising from our third-party carrier’s failure to deliver or delay in delivering the Product. Further, we are not responsible in the event that the Product is not delivered to you due to an incorrect shipping address, your failure or refusal to accept delivery, or for any other reason. Title and risk of loss to the Product will pass to you upon delivery to the shipping carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

If a Product is marked delivered but you have not received the Product, you must contact us within 30 days of the date the Product is marked delivered.

Warranty.

Our Warranty Policies are available at namawell.com/pages/warranty.

Returns or Refunds.

All requests for returns or refunds shall be handled in accordance with our Return policy available at namawell.com/pages/return-policy.