Support

 The video below will demonstrate how to remove your auger: 

Here are a few additional suggestions:

1. When removing the auger make sure you are lifting with two hands; each hand on top of the two blades
2. Try rocking or wiggling while lifting, instead of pulling straight upwards
3. You can put your chamber in the refirgerator for a little bit. The cold air will help release the built-up pressure
4. Lastly, you can try soaking in warm soapy water for a few hours and then trying the reverse method again

If none of this works and your auger is still stuck, please email us at support@namawell.com and send a photo of your serial number (barcode on bottom of juicer) as well as your order number and shipping address and we'll send out a replacement right away!