Support
J1
- Q. My hopper is stuck in place, what can I do?
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For best results please be sure to toggle your pulp lever to the half-open position and reverse your juicer for 20 seconds. You may need to do this a couple times to release the built-up pressure in the chamber.
Here are a few additional tips:
- Put the chamber-set in the fridge for an hour or two. The cold air can help reduce the pressure buildup in the chamber making it easier to separate
- Try soaking the entire chamber set in warm soapy water and then reversing for 20 seconds
- If that doesn't work you can lay the chamber out on a towel for a few hours until it is completely dry and try separating again with the reverse method
If after trying these steps you are still unable to remove your hopper from your chamber please contact us and send a photo of your serial number (barcode on bottom of juicer) as well as your order number and shipping address and we'll send out a replacement right away!
- Q. Why is my juicer leaking?
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A few quarter-size droplets of juice on the base are completely normal. This could be from loading the produce, opening the juicer cap, or from the pulp outlet.
If your juicer is leaking excessively, please follow the tips below:
1. Make sure the pulp lever is in the closed position while juicing.2. Make sure to empty the chamber before it fills to the top.3. Make sure the orange mid-gear is firmly in place.4. Make sure stringy fibers of produce like celery, aren't lifting/separating the seal around the center post in the chamberIf none of this works and your auger is still stuck, please email us at support@namawell.com and send a photo of your serial number (barcode on bottom of juicer) as well as your order number and shipping address and we'll send out a replacement right away!
- Q. My auger is stuck inside the strainer. How do I get it out?
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The video below will demonstrate how to remove your auger:
Here are a few additional suggestions:
- When removing the auger make sure you are lifting with two hands; each hand on top of the two blades
- Try rocking or wiggling while lifting, instead of pulling straight upwards
- You can put your chamber in the refirgerator for a little bit. The cold air will help release the built-up pressure
- Lastly, you can try soaking in warm soapy water for a few hours and then trying the reverse method again
If none of this works and your auger is still stuck, please email us at support@namawell.com and send a photo of your serial number (barcode on bottom of juicer) as well as your order number and shipping address and we'll send out a replacement right away!
- Q. Why is there pulp under the auger and jammed in the pulp chute?
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Having some pulp under the auger and in the pulp chute is completely normal. This is how the pulp exit was designed to make sure pulp continues to exit no matter how much you juice (even though it may seem "clogged"), as long as pulp keeps pushing out of the pulp chute (might slant to the side - very normal) it's completely normal.
- Q. Celery and other fibrous produce tends to clog the pulp chute. How do I prevent that?
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We actually find that cutting the celery into smaller pieces (2-3 inches) and then alternating it with other produce yields the best results. The more dense fiber from the other produce helps to nudge the stringy fibers out of the pulp exit and can help minimize clogging.
You might also notice that sometimes pulp will only exit from one side- don't be alarmed, this is completely normal and part of the design.
Please see this video about pulp design.
- Q. My chamber is rocking from side to side, is this normal?
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This is completely normal as the base is not attached to the chamber. The stronger torque on our machine will cause minor rocking and that is perfectly normal. The stronger torque in our machine allows you to juice hard and fibrous produce.
- Q. Why is my pulp coming out wet?
- For produce such as cucumber and watermelon that have a higher water content, the pulp can come out slightly wet. It is best to mix in drier produce such as kale to maximize yield. Please make sure your pulp control lever is in the close position.
- Q. My juicer won’t turn on?
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Please make sure your juicer is correctly assembled as there is a safety switch that needs to be triggered in order for the juicer to turn on. Please make sure to test out a few outlets as well and press the reset button if necessary.
- Q. I can’t put the pulp control lever to the open position?
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The open position is only for cleaning and can not be reached while the chamber is on the base. Make sure to keep the pulp control lever in the close position, and only to the half-open position near the end of juicing.
- Q. Is the juicer dishwasher safe?
- We recommend hand washing all components of your juicer to prolong the use of your juicer. The heat from the dishwasher can weaken the plastic of your juicer, especially the juice, smoothie, and sorbet strainer.
- Q. What is cold press juicing?
- Our Cold Press Juicer uses True Taste Extraction, where the auger will slowly press fruits and vegetables against the 6,612 micro-perforations in the juice strainer. This action opens the food’s cell membranes and releases its deep-seated nutrients and enzymes. It also maximizes the extraction of vitamins, minerals and phytonutrients, resulting in rich colors and pure flavors of juice. The slow RPM ensures that it does not disrupt the cellular structure of fruits and vegetables, minimizing oxidation and heat, preserving the precious enzymes and nutrients closest to its natural form.
- Q. Why is there foam in my juice?
- The foam that occurs is due to the reaction of insoluble fiber with the oxygen and is very normal. Feel free to give it a stir and it should get rid of some of the foam. You can also strain the juice once to remove some of the foam. The amount of foam you get from leafy greens can vary by the season or type of veggie you are getting, so sometimes the foam can be more or less.
- Q. There’s a lot of residue on my juicer, is there a way to remove them?
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Make sure to always hand wash each component and dry immediately after washing to remove any produce residue and prevent any water marks.
Feel free to follow the instruction below for a deeper clean:
- Soak the components in warm water (until the component is submerged).
- Add citric acid (100g) and baking soda (100g) into water and soak overnight. Follow the 1:1 ratio.
- Use the cleaning brush to scrub off any marks or stains.
- Q. My chamber is stuck on the base?
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Typically the chamber will loosen up from the base after 1 or 2 days. Clean and set a side. Please make sure to always use the reverse button for 15 seconds after juicing to loosen each component. Make sure all components are assembled correctly or else it may cause the chamber to get stuck on the base.
- Q. I want to learn more about my Nama juicer, where can I go?
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Check out some of our helpful videos here.
- Q. How can I get a replacement part?
- Please reach out to us with your order number, description of the issue, image/video of the issue, and your updated shipping address (if different from original shipping address) via support@namawell.com and we will get that replaced for you.
