Support
Returns
- Q. How do I initiate a return?
- Please contact us at support@namawell.com with your order number and “return request” in the subject field. Please include the reason(s) you are returning your Nama product, as this will help us to make improvements to our future products to better serve you. We will initiate the returns process and provide you with an RMA# and instructions to complete your return.
- Q. How long does it take to receive a refund?
- We will process your return and refund as quickly as possible. Please allow up to 4 weeks from receipt of your return for us to complete our inspection process and we will notify you of inspection results and refund status. Approved refunds will be processed and credit will be applied to your original method of payment within 10 business days. The refund may take up to 2 billing cycles to appear on your billing statement.
- Q. Who pays for return shipping?
- Customers are responsible for all shipping charges, including return shipping costs. Customers also assume the risks of loss or damage to the returning products while in transit to a Nama facility.
- Q. I still haven’t received my refund?
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We do our best to process returns and refunds as quickly as we can. Please allow up to 4 weeks from receipt of your return for us to complete our inspection process. Once your returned product has been inspected and refund approved, a credit will be applied to your original method of payment within 10 business days. Refunds may take up to two billing cycles to appear on your billing statement.
If you purchased a Nama product with Affirm, according to Affirm once Nama processes your refund, the refund amount will show up in your account within 3–45 business days, and your balance will be updated. Please reference Affirm’s help center regarding timing of refund through their system. - Q. I'm having an issue with my juicer, how can I get help?
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We are here to help. For faster response, please email us at support@namawell.com with your order number, any images and/or videos of the issue, and please update us with current email and shipping address (if different from original), and we will be able to better assist you.
You may be able to find solutions by checking out our FAQ trouble shooting section here.
- Q. Why is there a 35% restocking fee?
- We will provide a full refund on returns within 30 days from the date of shipment. We will accept returns up to 90 days from date of shipment with a return fee applied after the first 30 days. A restocking fee of 35% of the retail price will be assessed on returns initiated from 31 days through 90 days from the date of shipment, which will be deducted from your refund.
- Q. What if I forgot to put RMA# on shipping label?
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It is very important that your return includes the RMA# on either the shipping label or written on outside of shipping package, but we recommend including RMA# in both places.
Our facility will not accept returns without RMA#. If you forgot to put RMA# on your return, please email us as soon as possible at support@namawell.com with your order #, RMA# and details of sender, including name, address, courier service, tracking number. - Q. How long do I have to return the product?
- Once return process has been initiated, the RMA# provided will be valid for 15 calendar days from issuance. Our facility must receive your return within this 15 day window in order to process your refund. Once you have shipped your return, please email us at support@namawell.com with the tracking number, order number and RMA#.
- Q. Where can I provide tracking number for return shipment?
- Once you have shipped your return, please email us at support@namawell.com with the tracking number, order number and RMA#.
