Q. My auger is stuck inside the strainer, how do I get it out?
There are a couple of things you can do. Reassemble the juicer, open the pulp lever and juice cap and put the juicer in reverse for 20 seconds. When you try to remove the auger make sure you are lifting up with two hands, each hand on the top of the two blades. Instead of pulling, try rocking the parts back and forth while lifting. Lastly, you can try soaking it in warm soapy for a few hours.
The added torque can cause pressure to build up in the chamber, taking these steps should help release some of that pressure and make it easier to separate. We also recommend using the reverse button for 20 seconds every time you finish juicing.
If all of these things are in order and your auger is still stuck please let us know via firstname.lastname@example.org and we'll send out a replacement right away.